Dexis is supporting the government of Bangladesh's flag ship e-government initiative: an online registration system for obtaining permits and approvals for new investments and offices in Bangladesh. The previous system required investors to resubmit their application multiple times owing to discretionary requirements, leading to six months or more for an approval of their investment project.
Purpose
The system offers Bangladesh Board of Investment staff the ability to screen and approve application using pre-defined rules and allow for instant
reporting.
Activities
A team of experts from Dexis mapped the registration workflow, selected the software developers, developed a streamlined process and designed a web-based system that automates the process. Over 40 staff persons from the organization were involved in the design and development stage of the system. The online registration system, now in pilot launch stage, offers applicants a simple one-page interface to complete the application and a status tracking feature.
Results
The application filing process has been reduced from over three weeks to less than an hour, and has reduced error application rates from 20% to less than 2%. The system is the first of its kind for Bangladesh's e-government initiative.
