Summary

Developed and implemented investor tracking system that is helping government of Grenada track almost half a billion dollars of investment and eliminate 80% of processing time in licensing and registration of the investment project.

Purpose

Enable investment officials at the Grenada Industrial Development Corporation (GIDC) to increase investment in Grenada by tracking current and prospective investors at all stages of the investment implementation process.

Activities

Undertake a comprehensive staff, technology, and organizational needs assessment alongside a software selection process to ensure the best and most appropriate platform to enhance business processing. Customize ACT!, a leading tracking system, and link pre-existing systems - such as e-mail software and document management software - into the tracking system

Results

Approximately 150 live transactions, totaling US$400 million, are being tracked by the GIDC as a result of the implementation. Agency is able to generate multiple licenses and permits in 80% less time than before the project started.